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This Notice applies to YouMeWala (hereinafter referred to as “YouMeWala” or “the Company”), a
company incorporated under the Companies Act, 2013 and its subsidiaries, its holding company, its
affiliates. The Company is the owner of websites www.YouMeWala.com and mobile application
‘YouMeWala’ (collectively, the “Platform”).
This privacy notice (Privacy Notice) describes the policies and procedures applicable to the
collection, use, storage, disclosure and protection of Your information shared with Us while You use
the Platform, and for this Privacy Notice “We”, “Us”, or “Our” refers to YouMeWala Marketplace
Private Limited and its subsidiaries, its holding company, its affiliates, wherever context so require
and the terms “You”, “Your”, “Yourself” or “User” refer to user of the Platform. We value the trust
You place in Us. That is why, We maintain reasonable security standards for securing the transactions
and Your information.
Please read the Privacy Notice carefully prior to using or registering on the Platform or accessing any
material, information or availing any services through the Platform.
This Privacy Notice specifies the manner in which Your information is collected, received, stored,
processed, disclosed, transferred, dealt with or otherwise handled by Us. This Privacy Notice does
not apply to information that You provide to, or that is collected by, any third-party through the
Platform, and any Third-Party Sites that You access or use in connection with the services offered on
the Platform.
By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept
and agree to be bound by the terms and conditions of this Privacy Notice and consent to Us
collecting, storing, processing, transferring and sharing information including Your Personal
Information (defined below) in accordance with this Privacy Notice.
Further, in case You are under the age of 18 years, You (i) accept and acknowledge that You are
accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding
contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Notice on
Your behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the
supervision of Your parent or legal guardian and have their express permission to use the services.
We may update this Privacy Notice in order to comply with the business or regulatory or
administrative requirements. If We make any significant changes to this Privacy Notice, We may
endeavour to provide You with reasonable notice of such changes, such as via prominent notice on
the Platform or any other communication channels on record. To the extent permitted under
applicable law, Your continued use of the services after We publish or send a notice about the
changes to this Privacy Notice shall constitute Your consent to the updated Privacy Notice.
This Privacy Notice is incorporated into and subject to the terms of use available on the Platform
(“Terms”) and shall be read harmoniously and in conjunction with the Terms. All capitalised terms
used herein however not defined under this Privacy Notice shall have the meaning ascribed to them
under the Terms.
1. Collection of Information: We collect various information from You when You access or visit
the Platform, register or set up an Account on the Platform or use the Platform. You may
browse certain sections of the Platform and the Content, without registering an Account on
the Plat_form. However, to avail certain services on the Platform, You are required to set up
an Account on the Platform. This Privacy Notice applies to information(s), as mentioned
below and collected about You: a. Personal Information: You may provide certain information
to Us voluntarily while registering on the Platform for availing services including but not
limited to Your complete name, mobile number, email address, date of birth, gender, age,
address details, KYC related information such as Permanent Account Number (PAN),
passport, driving licence, the voter’s identity card issued by the Election Commission of
India, or any other document recognized by the Government for identification, income
details, Your business or professional details, videos or other online/ offline verification
documents as mandated by relevant regulatory authorities, Your health and lifestyle related
information and any other information voluntarily provided through the Platform, together
with Your internet protocol address, web request, operating system, browser type, other
browsing information (connection, speed, connection type etc.), device type, the device’s
telephone number (“Personal Information”). The act of providing Your Personal Information
is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store,
transfer, deal with and share such details in compliance with applicable laws and this Privacy
Notice.
b. Sensitive Personal Information: For the purpose of this Privacy Notice, Sensitive Personal
Information consists of information relating to the following: i. passwords; ii. financial information
such as bank account or credit card or debit card or other payment instrument details; iii. physical,
physiological and mental health condition; iv. sexual orientation; v. medical records and history; vi.
biometric information; vii. any details relating to the above as provided to a body corporate for
providing services; and viii. any details relating to the above, received by a body corporate for
processing, stored or processed under lawful contract or otherwise.ix) any other information that
may be regarded as Sensitive Personal Information” as per the prevailing law for the time being in
force.
Provided that, any information that is freely available or accessible in public domain or furnished
under the Right to Information Act, 2005 or any other law for the time being in force shall not be
regarded as Personal Information or Sensitive Personal Information.
You may be asked for the payment details to process payments for the services. You may also be
asked to provide certain additional information about Yourself on a case to case basis.
c. Transactional Information: If You choose to avail the services through the Platform, We will also
collect and store information about Your transactions including transaction status, order history,
number of transactions, details and Your behaviour or preferences on the Platform. All transactional
information gathered by Us shall be stored on servers, log files and any other storage system owned
by any of Us or by third parties. Your Short Messaging Service (SMS(es)) that are stored on Your
device for the purposes of, including but not limited to, registering You and Your device for the
purpose of Products and services, OTPs for logins, enhancing Your security are also collected and
processed by Us.
d. Location based information: When and if You download and/or use the Platform through Your
mobile, tablet, and/or any other computer sources or electronic devices, We may receive
information about Your location, Your IP address, internet bandwidth, mobile device model, browser
plug-ins including a unique identifier number for Your device. The information You provide may be
used to provide You with location-based services including but not limited to search results and other
personalised content. If You permit the Platform to access Your location through the permission
system used by Your device operating system, the precise location of Your device when the Platform
is running in the foreground or background may be collected. You can withdraw Your consent at any
time by disabling the location tracking functions on Your device. However, this may affect Your
experience of certain functionalities on the Platform. In addition to the above, Your IP address is
identified and used to also help diagnose problems with Our server, resolve such problems and
administer the Platform. Your IP address is also used to help identify You and to gather broad
demographic information.
The primary goal in doing so is to provide You a safe, efficient, smooth, and customised experience
on the Platform. The information collected allows Us to provide the services and/or features on the
Platform that most likely meet Your needs, and to customize the Platform to make Your experience
safer and easier. More importantly, while doing so, We collect the abovementioned Personal
Information from You that We consider necessary for achieving this purpose.
We may also collect certain non-personal information, such as URL, internet service provider,
aggregate user data, software and hardware attributes, the URL of the previous website visited by
You, list of third-party applications being used by You, pages You request, and cookie information,
etc. which will not identify with You specifically, the activities conducted by You (“Non - Personal
Information”), while You browse, access or use the Platform. We receive and store Non-Personal
Information by the use of data collection devices such as “cookies” on certain pages of the Platform
for various purposes, including authenticating Users, store information (including on Your device or
in Your browser cache) about Your use of our services, remembering User preferences and settings,
determining the relevancy of content, delivering and measuring the promotional effectiveness, and
promote trust and safety, analyzing site traffic and trends, and generally understanding the online
behaviors and interests of people. Certain additional features may be offered on the Platform that
are only available through use of a “cookie”. We place both permanent and temporary cookies in
Your device. We may also use cookies from third party partners for marketing and analytics
purposes.
You are always free to decline such cookies if Your browser permits, although in that case, You may
not be able to use certain features or services being provided on the Platform. Please refer to our
Cookie Policy for additional details.
In general, You can browse the Platform without telling Us who You are or revealing any Personal
Information about Yourself. In such a case, We will only collect and store the Non - Personal
Information. Once You give Us Your Personal Information, You are not anonymous to Us. Wherever
possible, while providing the information to Us, We indicate which fields are mandatory and which
fields are optional for You. You always have the option to not provide the Personal Information to Us
through the Platform by choosing to not use a particular Service or feature being provided on the
Platform, which requires You to provide such information. We may automatically track certain
information about You based upon Your behaviour on the Platform. We use this information to do
internal research on Your demographics, interests, and behaviour to better understand, protect and
prove service to You. This information is compiled and analysed by Us on an aggregated basis and not
individually, in a manner that does not specifically identify You. If You choose to post messages on
the Platform’s message boards, chat rooms or other message areas or leave feedback, We will collect
and store such information You provide to Us. We retain this information as necessary to resolve
disputes, provide customer support, respond to queries, and inquiries, and troubleshoot problems
and improve the services.
If You send Us correspondence, such as emails or letters, or if other users or third parties send Us
correspondence about Your activities or postings on the Platform, We may collect and retain such
information into a file specific to You for responding to Your request and addressing concerns in
relation to Your use of the Platform.
We shall be entitled to retain Your Personal Information and other information for such duration as
may be required for the purposes specified hereunder and will be used only in accordance with this
Privacy Notice
e. Additional Information: We may obtain information You voluntarily share with Us through
interactions on Our social media channels, participation in surveys or by submission of feedback.
Through these engagements and in order to provide the services You have accessed on Our Platform,
We may also gain insights into certain Personal Information, such as Your preferences for Products
and services.
You may also provide the information directly when You create an account on Our Platform or on
phone or via chat with Us or when You provide any feedback to Us.
2. Use of information: We use the information in accordance with law, for the following:
a) to create Your account and verification of Your identity and access privileges
b) to provide You the access to the Products and services offered by Us, Sellers, or business
partners and improve the services on the Platform that You request;
c) for internal business purposes and services, including without limitation, warehousing
services, delivery services, IT support services, and data analysis services;
d) to resolve disputes, to manage Your requests and complaints, administer Our service and
diagnose/ troubleshoot technical problems;
e) to help promote a safe service on the Platform and protect the security and integrity of
the Platform, the services and the users;
f) to design and improve the products and services and customer relationship management
processes;
g) to collect money from You in relation to the services;
h) to inform You about online and offline offers, products, services, and updates;
i) to customize Your experience on the Platform or share marketing material with You;
j) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited
activity on the Platform;
k) to enforce and inform about Our Terms of Use;
l) to process and fulfil Your request for services or respond to Your comments, and queries on
the Platform;
m) to audit, monitor and enhance Our internal processes for smooth functioning of Our
Platform and also to ensure effectiveness of internal procedures;
n) to contact You through email, SMS, WhatsApp, telephone and any other mode of
communication in relation to the services;
o) to allow Our service providers, business partners and/or associates to communicate with
You;
p) to allow third parties to contact You for Products and services availed/requested by You on
YouMeWala Platform or third-party links;
q) To identify and respond to security incidents and threats; to examine, prevent, and take
corrective action against unlawful activities or suspected fraud, as part of audits or
investigations carried out by Us or by regulatory authorities both within India and abroad;
r) to communicate important notices or changes in the services, use of the Platform and the
Terms/policies which govern the relationship between You and Us, as applicable;
s) to conform to the legal requirements, compliance/reporting to regulatory authorities, as
may be required and to comply with applicable laws;
t) to carry out Our obligations and enforce Our rights arising from any contract entered into
between You and Us; and
u) to carry out research with relevant partners;
v) to carry out other legitimate business cases;
w) to carry out marketing, advertising or promotional activities;
x) for any other purpose after obtaining Your consent at the time of collection
(collectively “Purposes”).
We may occasionally ask You to complete optional online surveys. These surveys may ask You for
Your contact information and demographic information (like pin code, or age), Your income details,
Your business or Profession or other information. We use this information to tailor Your experience
on the Platform, providing You with content that We think You might be interested in and to display
content according to Your preferences. We use Your information to send You personalized offers, and
newsletters through various channels such as email/WhatsApp/SMS/RCS/push notification or any
other channel for Our marketing and promotional purposes. s, however, We You have the the ability
to opt-out of receiving such communications from Us. However, You will not be able to opt- out of
receiving administrative messages, customer service responses or other transactional
communications. We will not share Your Personal Information with another user of the Platform and
vice versa without Your express consent. In accordance with applicable laws, We may monitor or
record Your phone conversations or chats for training, customer service enhancement, legal
compliance or to establish and defend legal claims. If We are required by law or by the terms of Our
contract with You to collect specific Personal Information and You do not provide it when requested,
We may where legally permissible be unable to fulfill Our contract with You (for example, providing
You with access to Our Platform and related services).
3. Sharing of Information:
a. Business Partners: We may disclose Your Personal Information to third party Sellers,
service providers, merchants, delivery partners, marketing or advertising partners,
consultants, partners for carrying out research and other service providers who work for
either of Us or provide services through the Platform. This disclosure may be required, for
instance, to provide You access to the services and process payments including validation of
Your Payment Details, to facilitate and assist marketing and advertising activities/initiatives,
for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate
fraudulent or illegal activities related to the services. You expressly consent to the sharing of
Your information with third party service providers, including payment gateways, to process
payments and manage Your payment-related information.
b. Compliance with law: We may disclose Your information including Personal Information, to the
extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests
and legal process or an investigation, (b) to protect Our rights and property, the users, and others,
including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency
to protect Our personal safety and assets the users, or any person. In all such events We shall in no
manner be responsible for informing You or seeking Your approval or consent. We may also share
aggregated anonymized (and de-identified) information with third parties at Our discretion.
c. Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your Personal
Information (including Sensitive Personal Information) and other information with any other business
entity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment,
restructuring of business or transfer or disposition of all or any portion of any of Us.
d. Sharing of information with any member of Our Group or affiliated entities, third parties and
transfer outside India: Subject to applicable law, We may at Our sole discretion, share Personal
Information (including Sensitive Personal Information) to Our Group or affiliated entities, any third
party that ensures at least the same level of data protection as is provided by Us under the terms
hereof, located in India or any other country. By using the Platform, You accept the terms hereof and
hereby consent to Us, sharing of Your Personal Information and Sensitive Personal Information to
Our Group or affiliated entities, third parties, including in any location outside India, The Personal
Information We process may be transferred to countries outside Your current location. For instance,
We may transfer Your information to locations where some of Our Service Providers/Processors are
based. For further details on these transfer mechanisms, You may reach out to Us. For the purpose of
this clause the term “Group” shall mean, with respect to any person, any entity that is controlled by
such person, or any entity that controls such person, or any entity that is under common control with
such person, whether directly or indirectly, including any Relative or Related Party (as such term
defined in the Companies Act, 2013 to the extent applicable) of such person, holding, subsidiary
Companies, etc.
You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing
information (including Personal Information and Sensitive Personal Information) related to You with
third parties such as with entities registered under applicable laws including payment gateways and
aggregators, solely for Us to provide services to You including processing Your transaction requests
for the services or to improve Your experience on the Platform.
While We may share Your Personal Information and Sensitive Personal Information with third parties,
including regulatory bodies, governmental authorities and financial institutions, We are committed
to enforcing equal or more stringent privacy protection obligations with these third parties, wherever
applicable and feasible. We take reasonable measures to ensure these third parties process
information in accordance with Our Privacy Notice though processing and protection ultimately fall
under the governance of their policies and applicable laws. As such, We disclaim responsibility or
liability for these third parties’ handling of Your information.
4. Security Precautions and Measures: The Platform has reasonable security measures and
safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized
access, disclosure, destruction, and alteration, in compliance with applicable laws. Further, whenever
You change or access Your Account on the Platform or any information relating to it, the use of a
secure server is offered. It is further clarified that You have and so long as You access and/or use the
Platform (directly or indirectly) the obligation to ensure that You shall at all times take adequate
physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of
Your information which shall include and not be limited to Your Personal Information.
You will be responsible for maintaining the confidentiality of the Account information and are fully
responsible for all activities that occur under Your Account. You agree to (a) immediately notify Us of
any unauthorised use of Your Account information or any other breach of security, and (b) ensure
that You exit from Your Account at the end of each session. We cannot and will not be liable for any
loss or damage arising from Your failure to comply with this provision. You may be held liable for
losses incurred by any of Us or any other user of or visitor to the Platform due to authorised or
unauthorised use of Your Account as a result of Your failure in keeping Your Account information
secure and confidential. Additionally, You are responsible for keeping Your login ID and password
confidential and secure. Please avoid sharing Your login credentials, password or OTP with anyone. It
is Your responsibility to promptly inform Us of any actual or suspected compromise of Your Personal
Information.
When payment information is being transmitted on or through the Platform, it will be protected by
encryption technology. Hence, We cannot guarantee that transmissions of Your payment-related
information or Personal Information will always be secure or that unauthorized third parties will
never be able to defeat the security measures taken by Us or Our third-party service providers. We
assume no liability or responsibility for disclosure of Your information due to errors in transmission,
unauthorised third-party access, or other causes beyond Our control. You play an important role in
keeping Your Personal Information secure. You shall not share Your Personal Information or other
security information for Your Account with anyone. We have undertaken reasonable measures to
protect Your rights of privacy with respect to Your usage of the Platform and the services. However,
We shall not be liable for any unauthorised or unlawful disclosures of Your Personal Information
made by any third parties who are not subject to Our control.
Notwithstanding anything contained in this Privacy Notice or elsewhere, We shall not be held
responsible for:
1. any security breaches on third-party websites or applications or for any actions of thirdparties that receive Your Personal Information; or
2. any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is
attributable to a Force Majeure Event. For the purpose of this Privacy Notice, a “Force
Majeure Event” shall mean any event that is beyond Our reasonable control and shall
include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions,
strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine
restrictions, unforeseeable governmental restrictions or controls or a failure by a third party
hosting provider or internet service provider or on account of any change or defect in the
software and/or hardware of Your computer system.
5. Retention of Your Personal Information: We maintain records of Your Personal Information only
till such time it is required for the Purposes, or for as long as required by applicable law. To the extent
possible, We endeavour to store Personal Information and Sensitive Personal Information within
India. When You request Us to erase Your information, We will honour the said request, but We may
retain certain information about You for the purposes authorized under this Privacy Notice unless
prohibited by law. However, We may retain Your Personal Information if We believe it may be
necessary to prevent fraud or future abuse, to enable Us to exercise legal rights and/or defend
against legal claims.
6. Links to Other Third – Party Sites and collection of information: The Platform may link You to
other third - party platforms (“Third - Party Sites”) that may collect Your Personal Information
including Your IP address, browser specification, or operating system. We are not in any manner
responsible for the security of such information or their privacy practices or content of those Third -
Party Sites. Additionally, You may also encounter “cookies” or other similar devices on certain pages
of the Third - Party Sites and it is hereby clarified that the Platform does not control the use of
cookies by these Third - Party Sites. These third-party service providers and Third-Party Sites may
have their own privacy policies governing the storage and retention of Your information that You may
be subject to. This Privacy Notice does not govern any information provided to, stored on, or used by
these third-party providers and Third-Party Sites. We recommend that when You enter a Third-Party
Site, You review the Third-Party Site’s privacy policy as it relates to safeguarding of Your information
and that the Third-Party Site’s privacy policy is beyond our control. We may use third-party
advertising entities to serve ads when You visit the Platform. These entities may use information (not
including Your name, address, email address, or telephone number) about Your visits to the Platform
and Third- Party Sites in order to provide advertisements about goods and services of interest to You.
You agree and acknowledge that We are not liable for the information published in search results or
by any Third-Party Sites.
7. Public Posts: You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your
use of the services (“Posts”). Any content or Personal Information and Posts that You share or upload
on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas,
etc.) will be publicly available, and can be viewed by other users and any and all intellectual property
rights in and to such Posts shall vest with Us. Your Posts shall have to comply with the conditions
relating to Posts as mentioned in the Terms. We shall retain an unconditional right to remove and
delete any Post or such part of the Post that, in Our opinion, does not comply with the conditions in
the Terms or where applicable law requires Us to remove such Post. We reserve the right to use,
reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of
such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by
other Users.
8. Your Consent, Rights and Changes to Privacy Notice:
Your Consent: All information disclosed by You shall be deemed to be disclosed willingly and without
any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation / fraud /
negligence of the information disclosed shall lie on Us nor will We be in any way responsible to verify
any information obtained from You. We process Your Personal Information based on Your consent. By
using the Platform or services and/or providing Your Personal Information, You agree to the
processing of Your data in accordance with this Privacy Notice. If You share any Personal Information
about others with Us, You confirm that You have the necessary authority to do so and allow us to use
that information as outlined in this Privacy Notice. Additionally, You consent to Us contacting You via
channels such as phone calls, messages, and emails for the purposes described in this Notice,
regardless of Your registration with any Do Not Disturb (DND) lists.
Right to erasure and Right to Withdraw Your consent: You may choose to withdraw Your consent
provided hereunder at any point in time. You may do the same by visiting Home page ->Settings Icon
-> Profile on the mobile application.
In case You do not provide Your consent or later withdraw Your consent, We request You not to
access the Platform, Content or use the services. We shall also cease to provide You any services
and/or Content on the Platform and/or features of the Platform once You withdraw Your consent. In
such a scenario, We will remove Your information (personal or otherwise) or de-identify it so that it is
anonymous and not attributable to You. In the event, We retain the Personal Information post
withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under
applicable laws. You shall have the right to request that We remove Your Personal Information from
Our systems.
You should be aware that some of the Personal Information that may have been shared on thirdparty websites may still continue to be available as We do not have control over these websites. Your
Personal Information may also appear in online searches. Other Personal Information that You have
shared with others, or that other users have copied, may also remain visible. You should only share
Personal Information with people that You trust because they will be able to save it or re-share it
with others, including when they sync the Personal Information to a device.
Personal Information access, Rectification or Modification of Your information: You can access and
review Your Personal Information shared by You by placing a request with Us. You may review,
correct, complete, upgrade, erase, update and change the information that You have provided to Us,
at any point by making changes on the mobile application Home page ->Settings Icon -> Profile.
Should You choose to update Your Personal Information or modify it in a way that is not verifiable by
Us, or leads to such information being incorrect, We will be unable to provide You with access to the
Platform or the services. We reserve the right to verify and authenticate Your identity and Your
Personal Information in order to ensure that We are able to offer You services and/or make available
the Platform. We can only keep Your Personal Information up-to-date and accurate to the extent You
provide Us with the necessary information. It is Your responsibility to notify Us of any changes in
Your Personal Information. Access to or correction, updating or erasing of Your Personal Information
may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise
permitted by applicable law.
Right to nominate another person: You have the right to nominate one or more individuals to act on
Your behalf in case of Your death or incapacity to exercise applicable rights.
Right to restrict Our use of Your Personal Information: You have the right to object or limit the way
in which We can use or process Your Personal Information.
Right to complain to supervisory authorities: If You wish to make a complaint or are unhappy with
the way We process Your Personal Information, You have the right to complain to the appropriate
supervisory authority of Your jurisdiction. However, We would suggest to first utilize Our grievance
redressal mechanism before reaching out to the supervisory authorities.
Children Information
We are deeply committed to safeguarding the privacy of minors and ensuring compliance with
applicable laws pertaining to the collection and processing of the Personal Information of the
children. We do not intentionally gather or request Personal Information from individuals under the
age of 18. Our Platform is intended solely for those who are legally capable of entering into contracts
as per the Indian Contract Act, 1872. If You have not reached the age of 18, You are prohibited from
using the Platform unless supervised by Your parent or legal guardian. If We become aware that a
child under the age of 18 has given their Personal Information, We reserve the right to stop the
access to the Platform.
Changes to Our Privacy Notice: We reserve the unconditional right to change, modify, add, or
remove portions of this Privacy Notice at any time, and shall provide a notice to You of such changes.
Any changes or updates will be effective immediately. You should review this Privacy Notice regularly
for changes. You can determine if changes have been made by checking the “Last Updated” legend
above. Your acceptance of the amended Privacy Notice by continuing to visit the Platform or using
the services, shall signify Your consent to such changes and agreement to be legally bound by the
same.
9. Grievance Officer:
We have appointed a grievance officer, under authorisation, in accordance with the Information
Technology Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances
or complaints You may have regarding the handling of Your Personal Information. You can contact the
designated Grievance Officer for the purpose of this Privacy Notice, namely, Panduranga Acharya,
Designation: General Counsel, at legal@YouMeWala.com. We are committed to answering Your
questions within a reasonable time limit. Any delay in the resolution time shall be proactively
communicated to You. If You suspect any misuse or loss or unauthorized access to Your Personal
Information, please let Us know immediately.
10. Questions?
Please feel free to contact at this legal@YouMeWala.com regarding any questions on the Privacy
Notice. We will use reasonable efforts to respond promptly to requests, questions or concerns You
may have regarding Our use of Your Personal Information. Except where required by law, We cannot
ensure a response to questions or comments regarding topics unrelated to this Privacy Notice or the
privacy practices specified herein.
Further, please note that the Platform stores Your data with the cloud platform of Amazon Web
Services provided by Amazon Web Services, Inc., which may store this data on their servers located
outside of India. Amazon Web Services has security measures in place to protect the loss, misuse and
alteration of the information, details of which are available at https://aws.amazon.com/. The privacy
policy adopted by Amazon Web Services is detailed in https://aws.amazon.com/privacy. In the event
You have questions or concerns about the security measures adopted by Amazon Web Services, You
can contact their data protection / privacy team / legal team or designated grievance officer at these
organisations, whose contact details are available in its privacy policy, or can also write to Our
Grievance Officer at the address provided above.